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Terms & conditions

Terms and Conditions of melismee.com

§1 General Provisions

  1. The owner of the Service at melismee.com is MELISMEE STOCKHOLM AB, HAMMARBY ALLE 3A, 120 32 STOCKHOLM. The business activity is registered under the business register number VAT: SE559400938201.
  2. The Terms and Conditions define the rules of using the Service and its functionalities, including but not limited to the type and scope of services provided electronically by its owner, the conditions and rules of placing orders, technical requirements, the method of concluding and terminating distance contracts, payment rules and terms of delivery, complaint procedures.
  3. You can contact the Seller by writing to the email address: info@melismee.com or by phone: +46737443535.

§2 Definitions

  1. Price – the value expressed in monetary units, which the Customer is obliged to pay to the Seller.
  2. Business Day – a day of the week from Monday to Friday, excluding public holidays.
  3. Delivery – means delivering the Product to the Customer by the Seller. Depending on the chosen delivery option, the order processing time required to prepare products for shipment to Sweden is 1-2 workings days, to Europ is up to 3-5 working days and to rest of the World up to 5-10 days.The purchaser is obliged to inspect the package upon arrival for a potential damage.  In case the package has been damaged, please notify that fact to both a courier and the seller.
  4. If delivery is taking longer than expected, please contact the seller in order to obtain a tracking number to locate the package.  Please use Contact Form in the Contact Tab on our website or contact us directly at: e-mail info@melismee.com with any questions you might have regarding delivery 
  5. Civil Code – the Civil Code Act of April 23, 1964.
  6. Customer – an entity purchasing a good for its own consumption and acquiring ownership rights or intending to purchase. A natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality, to which the law grants legal capacity – who has concluded or intends to conclude an Agreement with the Seller.
  7. Consumer – a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity (definition based on Article 22-1 of the Civil Code).
  8. Offer – a proposal for the sale containing essential elements of a given Product.
  9. Privacy Policy – a document defining the rules of personal data processing, available at http://melismee.com/privacy-policy/.
  10. Product – any goods or services within the meaning of Article 2 point 3 of the Act on Counteracting Unfair Market Practices; the Product is paid unless otherwise indicated.
  11. Electronic Product – digital content that the Customer receives as part of a Purchase, which takes the form of an electronic file. The file format depends on the content of the material (e.g., e-book, other materials in pdf, audio/video format).
  12. Physical Product – a product subject to physical shipping by mail/courier or can be picked up in person.
  13. Entrepreneur – a natural person, legal person, and organizational unit without legal personality, to which a separate law grants legal capacity, performing business activity on its own behalf, who uses the Service.
  14. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional nature for them, resulting particularly from the subject of their business activity disclosed based on the Central Registration and Information on Business.
  15. Terms and Conditions – these Terms and Conditions of sale defining the rules of using the Service, placing orders, and the rules of fulfilling orders by the Seller.
  16. Service – the website melismee.com, where the sale of Products is conducted by the Seller.
  17. Seller – .
  18. Goods – an item being the subject of a contract concluded between the Seller and the Customer.
  19. Agreement – mutual arrangements between the Seller and the Customer specifying mutual rights and obligations.
  20. Distance Agreement – an agreement concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of remote communication up to the conclusion of the agreement, inclusive.
  21. Service – any activity containing an element of immateriality, which consists of affecting the Customer or their items, without transferring ownership rights.
  22. Digital Service – a service allowing the Customer to: a) create, process, store, or access data in digital form, b) share data in digital form transmitted or created by the consumer or other users of this service, c) other forms of interaction through such data.
  23. Electronic Service – a service provided electronically via the Service; a service within the meaning of Article 2 point 4 of the Act on Providing Services by Electronic Means.
  24. Purchase – transferring ownership to the Customer for a fee or free of charge.

§3 Rules for concluding agreements

  1. The Terms and Conditions and the Offer define the rules of cooperation and the conditions for fulfilling the agreement.
  2. At the bottom of the Website, the Customer is provided with the Terms and Conditions free of charge. The content of the Terms and Conditions can be recorded by the Customer by downloading, saving, or printing it at any time from the Service website.
  3. The Customer cannot place an Order using incorrect personal data, anonymously, or under a pseudonym.
  4. The Terms and Conditions and the Offer do not limit or exclude the rights of the Customer being a Consumer or an Entrepreneur with consumer rights arising from mandatory provisions of law.
  5. In case of discrepancies between the content of the Terms and Conditions and the Offer, the Offer is binding.
  6. The agreement is concluded when the “Pay Now” button is clicked or when the explicit confirmation of the intention to place an order is made via email.
  7. Receipt of the order will be confirmed by email. The agreement is concluded upon receiving the order confirmation / shipment confirmation in a separate message.
  8. The Customer is prohibited from providing unlawful content and is obliged to use the Service in accordance with applicable laws, the Terms and Conditions, and good manners, taking into account personal rights and intellectual property rights, especially copyright belonging to the Seller or third parties, and in a manner that does not disrupt the functioning of the Service.

§4 Price

  1. The price is gross and includes all taxes required by law, except where the Seller explicitly stated otherwise in the Offer.
  2. The Seller informs that they are a VAT payer.
  3. The price does not include information on delivery costs or other costs that the Customer is obliged to bear, which the Customer will be informed about before placing an order.
  4. The reduced price is the price in effect after the product price reduction.
  5. The lowest price is the lowest price for the Product that was in effect in the 30 days preceding the price reduction, and in the case of a product offered for sale for less than 30 days – the lowest price is the lowest price in effect from the day the Product was offered to the day of the price reduction.
  6. The Seller reserves the right to change the prices of Products and to conduct and cancel promotional campaigns. Any changes in Product prices take effect from the moment they are introduced on the Service website and do not affect already concluded Agreements. The promotions conducted by the Seller are not cumulative unless the terms of the promotion provide otherwise. Detailed information is each time contained in the terms or regulations of a given promotion.

§5 Rules of cooperation and placing orders on the Service

  1. The Customer can use the Service 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays, or holidays are processed on the next Business Day. The Seller reserves the right to temporarily disable the Service for technical reasons.
  2. The Seller uses the services of external payment operators to offer online payments.
  3. The Customer can choose the following forms of payment for ordered Products: a. upon receipt at the Seller’s office or at a location indicated by the Seller b. by bank transfer – payable directly to the Seller’s account, after prior contact with the Seller regarding the matter. In the case of payment by bank transfer, the product will be shipped after the payment is received and booked in the Seller’s bank account c. by electronic transfer – through: PRZELEWY24, KLARNA. To make a payment, the Customer will be redirected to the service’s website on the terms indicated by that service.
  4. The Customer is obliged to make the payment immediately after placing the order, unless otherwise stated in the Offer or the chosen payment method.
  5. To purchase Products through the Service, the following steps are necessary: a. select the Product(s) to buy from the options available on the website by clicking the “add to cart” button or an analogous button; b. after selecting the Products, provide the required information (e.g., Customer data, payment method, delivery method); c. review the information about the total price for the selected Products, including delivery and other additional costs resulting from the placed order; d. accept the Terms and Conditions and the order, and make the payment for the order according to the selected payment method. After placing the order, the Seller will send an order confirmation to the provided email address.
  6. After concluding the Agreement, the Seller will also send the terms of the agreement to the Customer, unless they were provided before the Agreement was concluded.
  7. The Seller has the right to cancel the order if the Customer has filled out the order form in a way that makes it impossible to fulfill the order correctly despite requesting the Customer to complete/correct the data under the threat of canceling the order or not making the payment within 3 Business Days from the day the order was placed.
  8. The Seller reserves the right to refuse to accept or cancel an order if it was placed using: software, a robot, a crawler, a spider, or any automated system or script behavior, or any third-party services used to place an order on behalf of the user.

§6 Physical Product – order fulfillment

  1. If one or more items are no longer available, the Customer will be informed electronically that the purchase agreement for the items listed in the email could not be concluded.
  2. The Product ordered by the Customer will be shipped after the Customer has paid the full price, including delivery costs.
  3. Orders are processed throughout Poland. If a delivery date is specified in Business Days, it means all days from Monday to Friday inclusive, excluding public holidays.
  4. Orders are fulfilled outside Poland, provided that shipping to a given country is selectable in the delivery methods.
  5. The ordered Goods will be shipped no later than within 14 days unless otherwise specified in the Offer.

§7 Electronic Product – order fulfillment

  1. In the case of purchasing a Product that includes an Electronic Product, access to the Product will be granted to the Customer immediately after successful payment, no later than within 48 hours, unless otherwise stated in the Offer.
  2. The electronic product will be made available within the User Account or sent to the email address provided by the Customer, subject to the provisions below.
  3. In the case of an Electronic Product where the materials, due to the nature of the Product, are not available immediately after purchase, these materials will be made available systematically in the following days or all at once, depending on the Offer.
  4. In the case of purchasing a Product that includes access to a group on social media platforms or live broadcasts (webinars/online meetings), access will be granted immediately after purchase or at a time specified by the Offer’s specifics.
  5. Access to the Product is time-limited, and the access time to the Product is specified in the Offer.
  6. If the Customer cannot open the provided file or materials, they should contact the Seller immediately.
  7. The Seller informs the Customer about updates, including security updates necessary to maintain the Product’s compliance with the agreement.

§8 Digital Service – order fulfillment

  1. Detailed information about the Digital Service is provided in the Offer.
  2. The purchased Digital Service will be conducted after prior agreement of the date with the Customer by email and/or SMS and/or through an online calendar (if provided) – unless otherwise stated in the Offer.
  3. The Customer can use the Service within the period specified in the Offer.
  4. There is a possibility to change the Service date once unless the Offer states otherwise. The condition for changing the date is to cancel the service date no later than 48 hours before the planned date and to agree on a new date. If the service is not canceled according to the above rules, the service will be considered performed. The change of the date should be made by email or phone to the email address or phone number specified in the Terms and Conditions.

§9 Services – order fulfillment

  1. Detailed information about the Service, including its scope and execution time, is provided in the Offer.
  2. The Service execution time is counted from the day the Customer provides the necessary information for proper Service execution unless otherwise stated in the Offer.

§10 Statutory liability for product defects

  1. For agreements concluded before January 1, 2023, the Seller is obliged to deliver Products free from defects. For agreements concluded from January 1, 2023, the Seller is liable for the conformity of the item with the agreement.
  2. For agreements concluded before January 1, 2023, for any defects in the Products ordered through the Service, the Seller bears statutory liability under warranty for defects, resulting from Article 556 et seq. of the Civil Code of April 23, 1964. For agreements concluded from January 1, 2023, the Seller is liable for the conformity of the item with the sales agreement under the rules specified in Article 43a et seq. of the Consumer Rights Act.

§11 Technical requirements

  1. The Customer can use the online Service in accordance with applicable laws and the Terms and Conditions.
  2. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of acquiring and modifying Customer data by unauthorized persons, hence Customers should use appropriate technical measures to minimize the above risks.
  3. To use the Service or place an order, the Customer must have: a. an up-to-date version of an internet browser supported by the producer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome); b. an active email account.
  4. To use the Products (excluding Physical Products), the Customer must have: a. an up-to-date version of an internet browser supported by the producer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome); b. an active email account; c. up-to-date software/tools supporting electronic files in the format specified in the Offer (e.g., *.zip, *.pdf, *.mobi, *.pub, *.doc, *.docx, *.xsl); d. a recommended minimum screen resolution of 1024×768; e. enabled file saving and Javascript support in the web browser.
  5. If additional technical requirements are necessary to use the Service or Products, the Customer will be informed before using the Service or placing an order for the Product.

§12 Warranty and complaints

  1. This chapter defines the liability for compliance with the Agreement to transfer ownership of the Goods to the Consumer and the Entrepreneur with consumer rights for agreements concluded from January 1, 2023.
  2. For agreements obligating to transfer the ownership of goods, including in particular sales agreements, delivery agreements, and work agreements being a good, the provisions of Chapter XI of Title III of the Civil Code Act of April 23, 1964, do not apply, but only the Consumer Rights Act. Detailed information regarding these rules is contained in the Consumer Rights Act, and these Terms and Conditions do not aim to limit or change them.
  3. If the Goods do not comply with the agreement, the Customer can demand their repair or replacement or, in cases specified in the Consumer Rights Act, also withdrawal from the agreement.
  4. The Seller can make a replacement when the Customer demands a repair or the Seller can repair when the Customer demands a replacement if bringing the Goods into compliance with the agreement in the way chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller can refuse to bring the Goods into compliance with the agreement.
  5. If the Goods do not comply with the agreement, the Customer can submit a statement on price reduction or withdrawal from the agreement when: a. the Seller has refused to bring the Goods into compliance with the agreement or has not brought the Goods into compliance with the agreement; b. the lack of compliance with the agreement persists, despite the Seller’s attempts to bring the Goods into compliance with the agreement; c. the lack of compliance with the agreement is significant enough to justify immediate price reduction or withdrawal from the agreement; d. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into compliance with the agreement within a reasonable time or without excessive inconvenience for the Customer.
  6. The Customer cannot withdraw from the agreement if the lack of compliance with the agreement is insignificant.
  7. In case of withdrawal from the agreement, the Customer immediately returns the Goods to the Seller at the Seller’s expense. The Seller reimburses the Customer the price immediately, but no later than within 14 days from the day of receiving the Goods or proof of their return.
  8. The Customer can submit a complaint regarding the non-compliance of the Goods with the agreement by sending it to the Seller’s address specified in the Terms and Conditions (correspondence or email address). The complaint should contain data enabling the identification of the Customer, the subject of the complaint, and the demands related to the complaint.
  9. If an incomplete complaint is received, preventing its consideration, the Seller will request the Customer to complete it under the threat of leaving the complaint unexamined. The Customer can submit a complaint using the form attached as Appendix No. 2 to these Terms and Conditions.
  10. Any complaints are resolved immediately, no later than within 14 days from the day of submitting the complaint. The complainant receives a response in the form of an email sent to the email address from which the complaint was sent.
  11. Any deficiencies in the complaint submission will be reported to the Customer immediately, along with information on how to complete the deficiencies.
  12. The provisions of this chapter do not apply to Goods that serve exclusively as a carrier of digital content.
  13. The provisions of this Chapter concerning the Consumer apply accordingly to agreements concluded by an Individual Entrepreneur.

§13 Warranty

  1. In addition to the rights arising from the warranty, some Goods may be covered by a warranty. In such cases, information regarding the warranty will be specified in the Offer or in a separate document in accordance with the rules provided for in the Consumer Rights Act.

§14 Other customer rights related to the digital service

  1. This chapter defines the rights of the Consumer and the Entrepreneur with consumer rights in the case of agreements for the provision of digital content/services concluded from January 1, 2023. Detailed information regarding the Customer’s rights is provided in the Consumer Rights Act, and these Terms and Conditions do not aim to limit or change them.
  2. If the digital content or digital service does not comply with the agreement, the Customer can demand bringing them into compliance with the agreement or submit a statement on price reduction or withdrawal from the agreement.
  3. The Seller can refuse to bring the digital content or digital service into compliance with the agreement if bringing them into compliance in the way chosen by the Customer is impossible or would require excessive costs for the Seller.
  4. If the digital content or digital service does not comply with the agreement, the Customer can submit a statement on price reduction or withdrawal from the agreement when: a. bringing them into compliance is impossible or requires excessive costs; b. the Seller has not brought the digital content or digital service into compliance with the agreement; c. the lack of compliance with the agreement persists, despite the Seller’s attempts to bring the digital content or digital service into compliance with the agreement; d. the lack of compliance with the agreement is significant enough to justify immediate price reduction or withdrawal from the agreement; e. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the digital content or digital service into compliance with the agreement within a reasonable time or without excessive inconvenience for the Customer.
  5. The Customer cannot withdraw from the agreement if the digital content or digital service is provided in exchange for payment and the lack of compliance with the agreement is insignificant.
  6. If the Customer has not received the digital content or digital service, the Customer informs the Seller. In the case of non-delivery immediately or within an additional, explicitly agreed term, the Customer can withdraw from the agreement.
  7. The Customer can withdraw from the agreement without requesting the delivery of digital content or digital service if: a. the Seller has declared or it is clear from the circumstances that the digital content or digital service will not be delivered; or b. the parties have agreed or it is clear from the circumstances of the agreement that the specified delivery date had significant importance for the Customer, and the Seller did not deliver it by that date.
  8. The provisions of this chapter do not apply if the agreement provides for the delivery of digital content via a material carrier.

§15 Withdrawal from the agreement

  1. This chapter defines the rules for withdrawal from the agreement by the Consumer and the Entrepreneur with consumer rights.
  2. The Customer being a Consumer or an Entrepreneur acting on consumer rights has the right to withdraw from the agreement within 14 days, subject to the provisions below. To exercise the right of withdrawal, the Customer should inform the Seller in an unequivocal statement, sending, e.g., an email or letter to the address specified in the Terms and Conditions. A model withdrawal form is attached as Appendix No. 1 to these Terms and Conditions.
  3. The right to withdraw from the agreement does not apply to agreements: a. for the provision of services, if the Seller has fully performed the service with the explicit consent of the consumer, who was informed before the commencement of the service that after its performance, they would lose the right to withdraw from the agreement and accepted it; b. where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal period expires; c. where the subject of the service is a non-prefabricated item, produced according to the consumer’s specification or serving to satisfy their individualized needs – e.g., an order in an online store for a t-shirt with a design created by the customer; d. where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons if the package was opened after delivery;
  4. The Customer mentioned in sec. 1 is responsible for the decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine its nature, features, and functioning.
  5. In the case of withdrawal from the agreement for the provision of digital content or digital service, the Customer refrains from using the digital content or digital service and making them available to third parties.

§16 Returns – effects of withdrawal from the agreement

  1. In the case of withdrawal from the agreement by the Customer, the Seller is obliged to immediately, but no later than within fourteen days from the day of receiving the notification of withdrawal from the agreement, refund all payments received from the Customer, including delivery costs (except for additional costs resulting from the Customer choosing a delivery method other than the least expensive standard delivery method offered by the Seller).
  2. The same means of payment used by the Customer during the original transaction will be used for the refund unless explicitly agreed otherwise with the Customer.
  3. The Seller reserves the right to refuse to refund the payment received from the Customer until the product is returned or until the Customer provides proof of sending the product back, depending on which event occurs first.
  4. The Customer is obliged to send or hand over the product to the Seller immediately, but no later than fourteen days from the day they informed about the withdrawal from the agreement. The deadline is met if the product is sent before the expiration of the fourteen-day period.
  5. The Seller bears the cost of returning the products in the case of shipments from the country where the goods were delivered to the Customer. The Customer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to determine its nature, features, and functioning.

§17 User Panel

  1. The Seller creates a User Account for the Customer, i.e., an individual panel launched on behalf of the Customer by the Seller to use the Seller’s Products after the Customer registers and concludes a free agreement to create and maintain the User Account, hereinafter referred to as the Account. The agreement to create and maintain the User Account is concluded for an indefinite period.
  2. The Customer can create a User Account after registering on the Service, hereinafter referred to as the Account. The agreement to create and maintain the User Account is concluded for an indefinite period.
  3. The Customer cannot have multiple User Accounts or share the User Account with third parties.
  4. The Seller sends information regarding the User Account to the email address provided by the Customer. The Customer sets an individual password for the Account. The Customer must set an individual password even if the password for the User Account registration is automatically generated by the system. After registering the Account, the Customer should immediately set a new password.
  5. The Customer can request the deletion of the User Account by the Seller via email or another means accepted for communication with the Seller, with a 14-day notice period without giving a reason.
  6. Deleting the User Account may result in losing access to Products made available within the User Account.
  7. The Seller may terminate the agreement to create and maintain the User Account: a. for important reasons, with a 14-day notice period (applies to Customers who are Consumers or Entrepreneurs with consumer rights). The term “important reasons” includes, in particular, violations of the Terms and Conditions or legal provisions by the Customer, as well as actions taken by the Customer contrary to good manners; b. without giving a reason immediately (applies to Customers who are not Consumers or Entrepreneurs with consumer rights).

§18 Image

  1. The Customer is aware that their image provided during cooperation with the Seller may be processed by the Seller, including recording and disseminating for educational, archival, and purposes related to the execution of the Agreement.
  2. By enabling the camera during online transmissions (webinars/online meetings) or providing their image to the Seller in another way, the Customer consents to recording, using, and disseminating their image in the form of photos/recordings from the online transmission/cooperation for the purposes specified in sec. 1.
  3. Processing the Customer’s image for marketing and promotional purposes requires separate consent.
  4. The image mentioned above may be used for various forms of electronic processing, cropping, and composition, and may also be juxtaposed with images of other participants/hosts of the online transmission, while the video and audio recordings with their participation may be cut, edited, modified, added to other materials created as part of the Seller’s activities. The consent covers all forms of publication.
  5. The Customer cannot record, use, and disseminate the image of other participants/hosts without their prior consent.

§19 Copyright and licenses

  1. All materials made available by the Seller, including Electronic Products and Services, photos, texts, graphics, multimedia, and trademarks, are works within the meaning of the Copyright and Related Rights Act, subject to legal protection.
  2. The Seller holds copyright to the above materials or another entity from which the Seller obtained an appropriate license. The materials may also be used by the Seller based on another legal basis.
  3. All materials made available by the Seller may only be used by the Customer for personal use, unless otherwise stated in the Offer. Unauthorized further dissemination, sharing, downloading, and copying of materials in any way outside the scope of permitted use is prohibited.
  4. The Seller grants the Customer a non-exclusive license, without the right to sublicense and without territorial restrictions. Time limitations arise from the Offer or these Terms and Conditions. The remuneration for granting the license is included in the price.
  5. The Customer has the right to use the materials in the following fields of exploitation: a. recording and reproducing the work – producing copies of the work by a specified technique, including printing, reprographic, magnetic recording, and digital technique for personal use b. trading the original Physical Product – introducing the original into circulation, lending, or renting the original, c. distributing the work in a manner other than specified in point b – public performance, exhibition, display, playback, and broadcasting and re-broadcasting, as well as public sharing of the work in such a way that everyone can access it from a place and at a time individually chosen by them.
  6. In case of violation of the prohibition mentioned in this paragraph, including copyright infringement, the Seller has the right to seek compensation and redress from the Customer. The Customer may be held liable for civil or criminal liability.
  7. The Seller has the right to periodically update Products, especially Electronic Products.
  8. The laws of the Republic of Poland apply to these Terms and Conditions.

§20 Final provisions

  1. During the duration of force majeure, the Parties to the agreement will be released from any liability for its non-performance or improper performance if only the circumstances of force majeure constitute an obstacle to the performance of the agreement. This also applies to the period immediately preceding or immediately following the occurrence of force majeure if the impact of force majeure constitutes an obstacle to the performance of the agreement during the indicated period.
  2. “Force majeure” is understood as a sudden or natural event, independent of the will and actions of the Parties, which could not have been foreseen, and it was impossible to prevent, in particular events such as: flood, war, terrorist act, imposition of martial law.
  3. If the Customer is from outside the Seller’s country, they should inform the Seller, providing information about their place of residence/seat to allow the settlement of tax according to the applicable regulations.
  4. In using the Products, it is forbidden to act contrary to the law, good manners, or infringe the personal rights of third parties and provide information of an unlawful nature.
  5. Amicable resolution of disputes and consideration of complaints. The consumer can address: a. a permanent amicable consumer court with a request to resolve a dispute arising from the concluded agreement; b. the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller; c. a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection to obtain assistance regarding the agreement; d. or has the right to use the ODR platform. The platform is used to resolve disputes between consumers and entrepreneurs at http://ec.europa.eu/consumers/odr.
  6. The Seller reserves the right to introduce changes to the Terms and Conditions for important reasons, including in particular due to changes in legal regulations to the extent that these changes force the Seller to also change the content of these Terms and Conditions, especially changes in the Civil Code, Consumer Rights Act, Act on Providing Services by Electronic Means, as well as on the basis of binding decisions of the UOKIK, PUODO, or court judgments within the scope corresponding to the issued decisions/judgments and in the event of a significant change in business factors, provided there is a causal link between the indicated change and the change in the costs of providing services by the Seller.
  7. The applicable law is Polish law, subject to sec. 9.
  8. The competent court is the Polish court, subject to sec. 9.
  9. In the case of a Customer who is a consumer, the provisions of the Terms and Conditions do not deprive the consumer of protection granted by the law of the country of their usual residence, which cannot be excluded by agreement. If the regulations applicable in the consumer’s country are more favorable and cannot be excluded by agreement, they will apply to the agreement concluded between the Customer and the Seller.
  10. The rules for the processing of personal data are regulated in the Privacy Policy.
  11. The Terms and Conditions are effective from May 10, 2024.

§21 Other provisions concerning entrepreneurs

  1. The provisions of this paragraph apply to an Entrepreneur who is not an Entrepreneur with consumer rights.
  2. The competent court for resolving disputes between the Service Provider and the Entrepreneur who is not an Entrepreneur with consumer rights is the court competent for the Plaintiff’s seat.
  3. The Seller has the right to terminate the agreement with an Entrepreneur who is not an Entrepreneur with consumer rights immediately. For this purpose, the Seller sends the Entrepreneur a statement on the termination of the agreement to the email address or correspondence address. The Entrepreneur waives any claims in this regard.
  4. The Seller is not liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur with consumer rights.

Appendix No. 1

MODEL WITHDRAWAL FORM

Appendix No. 2

COMPLAINT FORM

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